Take the repetitive work off your operations team.
AI agents that handle enquiries, routing and reports inside the systems you already run. They collect the details, send each case to the right team, and report from read-only exports, so nothing changes in your core systems without a person.
Triage
Enquiry
- Shipment request
- Reference
- HX-2044
- Date
- Next week
The problem
Coordinators buried in routine work.
Your operations team spends the day answering the same calls and emails, routing requests to the right office and pulling together reports from exports. The work is predictable, but it still takes people away from the cases that need judgement.
Use case 01
Enquiry triage
Shipment, booking and service requests arrive by WhatsApp, email or phone. The agent collects the reference, dates and details your team needs, routes the case to the right team with everything attached, and never guesses at a status. It says a colleague will confirm.
Connects to your channels · your CRM or ticket queue
A person approves every status, price and commitment
Use case 02
Scheduled reports from read-only exports
Daily and weekly operational reports assembled from your ERP exports and sent to the people who need them. Nothing is written back, and no connection into the ERP is opened.
Connects to ERP exports · your inbox
A person approves what is reported and to whom
07:00
Scheduled report
- ERP export
- Daily report
Use case 03
A switchboard for outbound calls
One switchboard decides who gets called and when, with calling windows, daily caps, cost per call, and alerts when inbound calls go quiet or credit runs down fast.
Connects to your phone lines · your CRM
A person approves the windows, caps and budgets
Calling window
Switchboard
- Inside the window
- Inside the window
- Outside the window
More use cases
Enquiries mailbox routing
An agent on the shared mailbox replies, collects the missing details and routes complex cases to the right team.
Connected through MCP
Agents reach internal tools through MCP servers with least-privilege access, tests and a runbook. Anything that writes needs approval.
A daily operations briefing
A scheduled briefing assembled by agents and delivered to the inbox each morning.
Inside your systems, without rewiring them.
01
Discover
We map the enquiries and reports that eat the week, the systems they touch, and where a person must stay in the loop. You get a written architecture and one success measure.
02
Build
Two-week increments, each ending in a working demo on your systems, starting from read-only access.
03
Launch and evaluate
Agents go live behind the agreed controls. Every task is checked, and problems go into a backlog of fixes.
04
Operate or hand over
We run it on a monthly retainer, or hand it to your operations or IT team. The code sits in a repository you own.
From production
Read-only
reports from exports, with no connection into the ERP.
EN · AR
enquiries handled in Arabic and English.
2 weeks
per delivery increment, each ending in a working demo.
Your repo
the code, on your own cloud and API accounts.
Built and operated
we run what we build.
For a global logistics carrier, AI-driven freight routing lifted margin by 18% on long-tail routes. Read the case study →
Why us
Start read-only
The first version reads and reports. It writes only once its output has been checked.
Commitments stay human
The agent never confirms prices, capacity, dates or commitments.
Your team holds the controls
Your team sees what each agent is doing, sets approvals and calling windows, and holds the off switch.
Built and operated
We run it, log every action and keep a fix backlog.
Best for
- Operations teams with high volumes of routine calls, emails and reports
- Multi-office businesses that route requests between teams
- Companies that want reporting from ERP exports without touching the ERP
Related
Questions
- Can the agent confirm bookings or prices?
- No. For anything not published, it says a colleague will confirm, and it routes the case with the details collected.
- Does it need access to our ERP?
- No. Reporting runs from daily exports, read-only, with no connection into the ERP.
- Can we switch it off?
- Yes. Your team can see what each agent is doing and turn it on or off without a developer.
- Which task should we start with?
- One with high volume, clear rules, easy checking and low risk. We scope it in discovery and work in two-week increments.
Start with the queue that eats the week.
Book a free consult. Bring a sample of the enquiries or reports your team handles by hand, and we will show you what an agent would collect, where it would route it, and what would stay with a person.