AIEscalate

Privacy policy

AIEscalate s.r.o. (“we”, “us”) operates this website. This page explains what we collect and why.

What we collect

  • Form submissions: when you send a message or book a call, we store the name, email, optional company, and message you provide. This is stored in our Neon Postgres database in the EU/US region.
  • Email delivery: we use Resend to send transactional email (your confirmation, our notification). Resend is a sub-processor under EU/US standard contractual clauses.
  • Bookings: calendar bookings are handled by HubSpot Meetings. HubSpot is a sub-processor.
  • CRM: enquiries are synchronised to our HubSpot CRM so we can follow up. HubSpot is a sub-processor.
  • Analytics and advertising: we load Google Analytics 4 and the Google Ads tag on every page to understand site traffic and to measure which advertising campaigns lead to enquiries. These run from the moment a page loads rather than waiting on the cookie notice, and they set analytics and advertising cookies. Google acts as a sub-processor and receives this data.
  • HubSpot analytics: we also load HubSpot’s tracking code on every page. It sets a visitor cookie so we can see which pages someone read before getting in touch. HubSpot is a sub-processor.
  • Anti-abuse: we rate-limit submissions by IP address (5/hr) and use a hidden honeypot field. The IP is not persisted with the lead row.

Your rights

Under GDPR, you can request access, correction, or deletion of your data. Email us and we will respond within 30 days. To stop the analytics above, block third-party cookies in your browser, use Google’s opt-out add-on, or send us a deletion request and we will remove what we hold. sameh@sales.aiescalate.co

Data retention

Lead records are retained for as long as the engagement remains active, plus 7 years for accounting and legal reasons (Czech tax law). Analytics data is retained for 13 months by default.

Contact

AIEscalate sro · Jičínská 226/17, 130 00 Prague 3, Czech Republic · sameh@sales.aiescalate.co

This is a v1 privacy notice. We will publish a more comprehensive policy ahead of broader marketing.